Removing Abusive Content
At JUMBOO, the removal of clearly abusive or illegal content is an absolute priority. We aim to create a safe and respectful online environment, with zero tolerance for harmful content. Report handling is human-led, rigorous, and aligned with global regulatory obligations.
Details on Abuse Removal and Our Commitment
Content Categories Removed Immediately
As soon as a report is made or detection occurs, the following content is removed without delay:
- Serious offenses & immediate danger
- Terrorism and incitement to organized violence
- Sexual exploitation and endangerment of minors (including grooming)
- Criminal threats and calls for suicide
- Sharing intimate images without consent
- Severe or coordinated cyberbullying
- Clearly unlawful content
- Hate speech based on protected characteristics
- Unblurred pornography, exploitative nudity, extreme fetish content
- Offers of prohibited services or products (drugs, weapons, illegal gambling, trafficking of animals or organs)
- Content misrepresenting or sexualizing minors
- Abusive deepfakes (sexual, political, discriminatory)
Response Times
- < 1 hour: child sexual exploitation, terrorism, serious threats
- < 24 hours: other obvious criminal offenses
- < 72 hours: receipt of court or administrative orders (compliance with Article 9 of the DSA)
Reporting & Detection Mechanisms
- User reports via the “Report” button on each piece of content
- Alerts from trusted partners: Point de Contact, eEnfance, NCMEC, Pharos (France), etc.
- 24/7 human moderation, with no use of AI for final decisions
- Execution of official orders: judicial authorities, regulators, or law enforcement
Post-Removal Follow-Up
- Notification to the author (except in cases of ongoing investigations or immediate risk)
- Progressive sanctions: warning ▸ temporary restriction ▸ permanent suspension
- Appeal possible: send an email to dpo@jumboo.io
- Mandatory reporting:
- To competent authorities, including outside the EU
- To NCMEC for any content involving minors in the United States
- To European equivalents:
- Pharos in France
- European center dedicated to online child sexual exploitation (currently being structured)
What Can You Do ?
🔁 What can you do?
- Report via the app or the web version
- Send a message to: report.trust.safety@jumboo.io
- Use the form on our Help Center
- In France, you can also report via the Pharos platform
Transparency & Key Metrics
In our semi-annual Transparency Report, you’ll find:
- The number of removed contents by category
- Average response times
- Number of accounts suspended and reinstated
- Appeal acceptance rates
At JUMBOO, removing abusive content is not optional — it’s an ethical and legal obligation.